| BlackBerry® Enhanced Support |
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 BlackBerry
Enhanced Level Small Business Support Services
Enhanced Support offers an
affordable introductory level of support if your business has 30 or fewer
BlackBerry® smartphone users. Technical issues will be submitted electronically,
with a 4-hour response by telephone or email. Enhanced Support also includes
access to self-service tools such as the BlackBerry Expert Support Center,
technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry®
Solve newsletter.
Enhanced
Support Programs include:
BESX - Enhanced Program – includes 1-30 CALs
BESX/BES – Enhanced Program – 31+ Users, per User
BPS – Enhanced Program – 30 Active CALs max
BES – Enhanced Program – 30 Active CALs max
BES w/MVS- Enhanced Program
– 30 Active CALs max
Read more
about BlackBerry Enhanced Level Small Business Support Services below and call
us at (847) 701-3019 for detailed quotes or further information. We can help
determine which BlackBerry Enhanced Level Support services best fits your
business needs. |
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BlackBerry Enhanced Support Level Features
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Coverage
and Access |
24x7 electronic incident
submission with a 4-hour response by telephone or email |
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BlackBerry
Expert Support Center |
Basic version of the secure,
online resource for Named Callers that provides access to self-service tools
and resources |
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BlackBerry
Software Service Packs and Hotfixes |
Available for any BlackBerry
software components covered under your support subscription |
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BlackBerry
Infrastructure Status |
Access to a support tool that
shows the status of the BlackBerry Infrastructure |
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BlackBerry
Certification |
One BlackBerry Certification exam
voucher for each of your Named Callers |
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BlackBerry
Training |
Web-based training through the
BlackBerry Expert Support Center |
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BlackBerry
Technical Support Services Webcast Series |
Monthly webcasts to provide Named
Callers with information and workarounds to proactively diagnose common
technical scenarios |
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BlackBerry
Solve newsletter |
Standard edition of the monthly
enewsletter sent to Named Callers to communicate technical information such
as fixes and workarounds for common technical issues |
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Named
Callers |
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